Cookie Policy
Last Updated: May 21, 2026
1. Introduction
Welcome to Guzman y Gomez's Cookie Policy. This document forms part of our broader commitment to transparency and privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) that govern how we collect, use, and manage personal information in Australia.
At Guzman y Gomez, we are passionate about delivering a great experience — both in our restaurants and online. To help us do that effectively, our website (gozmangomez.com) uses cookies and similar technologies to enhance your browsing experience, understand how our visitors use our site, and deliver relevant content and advertising.
This Cookie Policy is designed to give you clear, accessible information about:
- What cookies are and how they work
- The types of cookies we use and why
- Specific cookies deployed on our website
- How you can manage or disable cookies
- The impact of disabling certain cookies
- How to contact us with questions or concerns
Please read this policy carefully. If you have any questions, you can reach us at [email protected].
2. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other internet-enabled device when you visit a website. They are widely used across the internet to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their sites are being used.
When you visit gozmangomez.com, our web server sends a cookie to your browser, which stores it locally on your device. Each time you return to our website, your browser sends the cookie back to the server, allowing us to recognise your device and remember certain information about your preferences or previous interactions.
Cookies do not typically contain any personally identifiable information on their own. However, in some cases, personal information that we hold about you may be linked to the information stored in and obtained from cookies. In such cases, our Privacy Policy would also apply to that information.
2.1 First-Party vs. Third-Party Cookies
First-party cookies are set directly by Guzman y Gomez (i.e., by gozmangomez.com) and can only be read by our website.
Third-party cookies are set by external service providers and partners whose services we have integrated into our website, such as Google Analytics, Google Ads, and social media platforms like Facebook and Instagram. These third parties may collect information about your online activities across different websites over time.
2.2 Session vs. Persistent Cookies
Session cookies are temporary cookies that expire when you close your browser. They are used to remember information during a single browsing session.
Persistent cookies remain on your device after you close your browser and expire after a set period or until you delete them manually. They are used to remember your preferences and settings for future visits.
3. Types of Cookies We Use
We categorise the cookies used on gozmangomez.com into four main types, each serving a distinct purpose:
3.1 Strictly Necessary (Essential) Cookies
These cookies are essential for our website to function properly and cannot be switched off in our systems. They are usually set in response to actions you take on the website, such as setting your privacy preferences, logging into your account, filling in forms, or adding items to a cart. Without these cookies, the website cannot operate correctly.
Because they are strictly necessary, these cookies do not require your consent under Australian privacy law. However, we still believe in being transparent about their use.
3.2 Analytics and Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular, how visitors move around the site, and whether users are experiencing any errors. All information collected by these cookies is aggregated and therefore anonymous.
If you do not allow these cookies, we will not know when you have visited our website and will be unable to monitor and improve its performance.
3.3 Functional Cookies
These cookies enable our website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. They remember choices you make (such as your location, language preference, or whether you have previously accepted our cookie notice) to provide you with a more personalised experience.
If you do not allow these cookies, some or all of these services may not function properly.
3.4 Advertising and Targeting Cookies
These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites. They do not directly store personal information but are based on uniquely identifying your browser and internet device.
If you do not allow these cookies, you will experience less targeted advertising. You may still see advertisements from Guzman y Gomez, but they will be less relevant to your interests.
4. Specific Cookies Used on gozmangomez.com
The table below provides detailed information about the specific cookies we use on our website, including their name, purpose, type, and duration.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
_session_id |
Guzman y Gomez | Maintains your session state across pages during your visit to our website. | Essential | Session |
cookie_consent |
Guzman y Gomez | Records your cookie consent preferences so we do not ask again on every visit. | Essential | 12 months |
cart_token |
Guzman y Gomez | Stores your order/cart information so it persists during your browsing session. | Essential | Session |
auth_token |
Guzman y Gomez | Authenticates logged-in users and maintains secure access to account features. | Essential | Session |
_ga |
Google Analytics | The main Google Analytics cookie, used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session, and campaign data for site analytics reports. | Analytics | 2 years |
_gid |
Google Analytics | Used to distinguish users in Google Analytics. It stores and updates a unique value for each page visited and expires after 24 hours. | Analytics | 24 hours |
_gat |
Google Analytics | Used by Google Analytics to throttle request rate, limiting the collection of data on high-traffic sites. It helps manage the number of requests sent to Google servers. | Analytics | 1 minute |
_gcl_au |
Google Ads | Used by Google AdSense and Google Ads for experimenting with advertisement efficiency across websites using their services. This cookie tracks conversions and helps us measure the effectiveness of our advertising campaigns. | Advertising | 3 months |
_fbp |
Meta (Facebook) | Used by Meta (Facebook) to deliver a series of advertisement products, such as real-time bidding from third-party advertisers. Enables us to track conversions from Facebook ads. | Advertising | 3 months |
_fbc |
Meta (Facebook) | Stores the last visit information from Facebook and is used to track conversions and ad performance from Facebook campaigns. | Advertising | 3 months |
user_location |
Guzman y Gomez | Remembers your preferred location or postcode to display the most relevant restaurant information, menu availability, and delivery options for your area. | Functional | 6 months |
preferred_language |
Guzman y Gomez | Stores your language preferences to provide content in your chosen language on return visits. | Functional | 12 months |
recently_viewed |
Guzman y Gomez | Keeps track of recently viewed menu items and pages to personalise your browsing experience and provide relevant recommendations. | Functional | 30 days |
5. Other Tracking Technologies
In addition to cookies, we may use other tracking technologies on our website, including:
- Web Beacons (Pixel Tags): Small transparent images embedded in web pages or emails that allow us to track whether a user has visited a particular page or opened an email. These are often used in conjunction with cookies.
- Local Storage: Similar to cookies, local storage allows websites to store data on your device, but with larger capacity. We may use local storage to save your preferences and session information.
- Fingerprinting: In limited circumstances, we may use device fingerprinting techniques that collect information about your device characteristics (such as browser type, operating system, screen resolution, and installed fonts) to help identify and distinguish users for security and fraud prevention purposes.
6. How to Manage and Disable Cookies
You have the right to decide whether to accept or decline non-essential cookies. You can manage your cookie preferences in several ways:
6.1 Our Cookie Consent Tool
When you first visit gozmangomez.com, you will be presented with a cookie consent banner that allows you to accept or decline different categories of cookies. You can update your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
6.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these options in the "Privacy," "Security," or "Settings" menu of your browser. Here are links to cookie management instructions for popular browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Apple Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge
- Opera: https://help.opera.com/en/latest/web-preferences/
Please be aware that disabling cookies through your browser settings may affect all websites you visit, not just gozmangomez.com.
6.3 Opt-Out Tools for Specific Services
You can also opt out of specific third-party tracking services using the following tools:
| Service | Opt-Out Link | Description |
|---|---|---|
| Google Analytics | Google Analytics Opt-out Browser Add-on | Install Google's opt-out browser add-on to prevent your data from being used by Google Analytics across all websites. |
| Google Ads (Personalised Ads) | Google Ads Settings | Manage your Google ad personalisation settings or opt out of personalised advertising from Google entirely. |
| Meta (Facebook) Ads | Facebook Ad Preferences | Control the types of ads you see on Facebook and whether Meta uses your off-platform activity for ad targeting. |
| Network Advertising Initiative (NAI) | NAI Opt-Out Tool | Opt out of targeted advertising from multiple participating advertising networks at once. |
| Digital Advertising Alliance (DAA) | DAA Opt-Out Tool | A consumer opt-out mechanism for interest-based advertising provided by DAA member companies. |
| Your Online Choices (EDAA) | Your Online Choices | Manage online behavioural advertising preferences for multiple companies through a single portal. |
7. Impact of Disabling Cookies
While you are free to disable or restrict cookies, please be aware that doing so may affect your experience on gozmangomez.com. The table below summarises the potential impact of disabling each category of cookies:
| Cookie Type | Impact if Disabled |
|---|---|
| Essential Cookies | The website may not function correctly. You may be unable to add items to your cart, place orders, log into your account, or use other core features. We strongly recommend keeping these cookies enabled. |
| Analytics Cookies | We will be unable to collect information about how you use our website. This means we cannot identify issues, improve page performance, or understand which content is most relevant to our visitors. Your experience will not be directly affected, but our ability to improve the site for all users will be reduced. |
| Functional Cookies | Personalised features such as saved location preferences, recently viewed menu items, and language settings will not be remembered between visits. You may need to re-enter these preferences each time you visit our site. |
| Advertising Cookies | You will still see advertisements for Guzman y Gomez on other websites and platforms, but they will not be tailored to your interests or browsing behaviour. Disabling these cookies does not reduce the quantity of ads you see, only their relevance to you. |
8. Cookies and Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly use cookies to collect personal information from children. If you are a parent or guardian and believe your child has provided personal information through our website, please contact us immediately at [email protected] and we will take steps to remove such information and terminate the relevant account if applicable.
This approach is consistent with our obligations under the Privacy Act 1988 (Cth) and our broader responsibility to protect the privacy of young people.
9. Cross-Border Data Transfers
Some of the third-party services we use (such as Google Analytics and Meta) may transfer data to servers located outside of Australia, including in the United States and Europe. Where such transfers occur, we take steps to ensure that your data is protected in a manner consistent with the Australian Privacy Principles, including relying on standard contractual clauses or other recognised transfer mechanisms.
By using our website and consenting to the use of cookies, you acknowledge and agree that your data may be transferred, processed, and stored in countries outside of Australia, subject to the privacy protections described in this policy and in our Privacy Policy.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business practices, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page.
If we make material changes to the way we use cookies or to this policy, we will notify you by displaying a prominent notice on our website or, where appropriate, by sending you a notification directly. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies.
Your continued use of gozmangomez.com after any changes to this policy constitutes your acceptance of the updated terms.
11. Relevant Australian Privacy Law
This Cookie Policy is governed by and must be read in conjunction with the following Australian laws and regulations:
- Privacy Act 1988 (Cth): The primary federal legislation governing the handling of personal information in Australia.
- Australian Privacy Principles (APPs): Thirteen principles set out in Schedule 1 of the Privacy Act that regulate how APP entities collect, use, disclose, store, and provide access to personal information.
- Spam Act 2003 (Cth): Governs commercial electronic messages, which may be relevant where cookies are used in connection with direct marketing activities.
- Competition and Consumer Act 2010 (Cth): Includes Australian Consumer Law provisions that are relevant to our commitment to honest and transparent communication with our customers.
12. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and tracking technologies, please do not hesitate to get in touch with us. We are committed to addressing your enquiries in a timely and transparent manner.
If you are not satisfied with our response to a cookie-related privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]